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FAQ 2021

FAQ

How long does it take?

Our team of artists work as fast as they can but sometimes we are very busy, we aim to get your custom portrait out to you in 7 to 10 days. During high volume seasons they can take about 14-21 days.

What currency are Anime Portraits prices?

All prices on our store are denominated in USD. For international conversions, you can find this at the bottom left corner of our web page (footer).

What if I am not happy with my portrait?

Our artists are incredibly talented and always do an amazing job, however, sometimes working from a photo we miss the essence of the person and are always ready to make revisions until you are 100% happy with your portrait.

What can I have as my background?

We have custom background presets for every theme but if you want a special background let us know and we can try our best to make it happen!

Do pets count as a person? Does an extra character count as a person?

Unfortunately yes.

What quality should the photo I send to you be?

The better quality the photo the easier it will be for our artists to get a more accurate illustration of you on the other side. But don't worry, we'll let you know if we're having any issues.

I have a large group I need doing?

No problem just drop us an email and we can discuss large jobs.

Will I be charged for changes to my order after it's been made?

It is the customer's responsibility to specify all details they would like in their order in the order notes. Any details not included in the order notes will be assumed by our artist and will result in additional charges if the customer requires changes.

There will be a charge for changes up until the third revision. Prices may vary depending on the request.


Returns and Exchanges

We work very hard to incorporate your features while also including the anime details and characteristics. Due to the fact that everything is customized, we cannot accept any cancellation requests after 24 Hours of placing your order.

If the merchandise is damaged or broken, we will provide a replacement product. We only request that you share an image of the damaged product so we can share it with our printing company.

If you have any questions or concerns, please email us at Info@animeportraits.us.

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